Privacy Policy

1.1 Information You Provide

We collect information you voluntarily provide when you:

• Contact Forms: Name, email address, phone number, company name, and message content
• Early Access Signup: Name, email address, organization, role, and areas of interest

1.2 Automatically Collected Information

When you visit our Services, we automatically collect:

• Device Information: IP address, browser type, device type, operating system
• Usage Data: Pages visited, time spent, referring URLs, click patterns
• Analytics Data: Google Analytics collects aggregated usage statistics
• Performance Data: Page load times, error logs, technical diagnostics

1.3 Cookies and Tracking Technologies

We use cookies and similar tracking technologies. See Section 9 for details.

3.1 GDPR Legal Bases (EU Users)

Under GDPR Article 6, we process your data based on:

• Consent (Article 6(1)(a)): For marketing communications and non-essential cookies
• Contract Performance (Article 6(1)(b)): To fulfill service requests and respond to inquiries
• Legal Obligation (Article 6(1)(c)): To comply with applicable laws and regulations
• Legitimate Interests (Article 6(1)(f)): For analytics, security, and service improvement

3.2 DPDP Act Legal Bases (India Users)

Under DPDP Act Section 6, we process your data based on:

• Consent: Explicit, informed, and freely given consent for data processing
• Legitimate Uses: For specified lawful purposes that do not override your rights
• Legal Compliance: To comply with Indian laws and regulatory requirements

Legal Disclosures

We may disclose your data if required by law, court order, or government regulation, or to protect our rights, property, or safety, or that of our users or the public.

5.1 GDPR Rights (EU Users)

Under GDPR, you have the following rights:

• Right of Access (Article 15): Request a copy of your personal data
• Right to Rectification (Article 16): Correct inaccurate or incomplete data
• Right to Erasure (Article 17): Request deletion of your data ("right to be forgotten")
• Right to Restriction (Article 18): Limit how we use your data
• Right to Data Portability (Article 20): Receive your data in a machine-readable format
• Right to Object (Article 21): Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent at any time (does not affect lawfulness of prior processing)
• Right to Lodge a Complaint: File a complaint with your local data protection authority

5.2 DPDP Act Rights (India Users)

Under the DPDP Act, you have the following rights:

• Right to Access: Obtain information about your data and how it's processed
• Right to Correction: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your data (subject to legal obligations)
• Right to Data Portability: Receive your data in a structured format
• Right to Withdraw Consent: Withdraw consent with the same ease as giving consent
• Right to Grievance Redressal: File a grievance with our Data Protection Officer (see Grievance Mechanism)
• Right to Nominate: You have the right to nominate any individual to exercise your data protection rights in the event of your death or incapacity.

5.3 CCPA Rights (California Users)

If you are a California resident, the California Consumer Privacy Act (CCPA) provides you with the following rights:

• Right to Know: Request disclosure of the categories and specific pieces of personal information we have collected about you, the sources, purposes, and third parties with whom we share it
• Right to Delete: Request deletion of your personal information, subject to certain exceptions
• Right to Opt-Out: Opt-out of the "sale" of your personal information — we do not sell personal information
• Right to Non-Discrimination: Not be discriminated against for exercising your CCPA rights

To exercise your CCPA rights, please contact us at [email protected] or call +91 91106 18988. We will verify your identity before processing your request and respond within 45 days (extendable by an additional 45 days with notice).

8.1 Transfers from EU/EEA

For users in the European Union or European Economic Area, your data may be transferred to India and the United States. We ensure adequate protection through:

• Standard Contractual Clauses (SCCs): Approved by the European Commission
• Adequacy Decisions: Where applicable, relying on EU Commission adequacy decisions
• Service Provider Agreements: Data processing agreements with all third-party processors

8.2 Transfers from India

For users in India, your data may be transferred for processing by third-party service providers (Resend, Google Analytics, Google Cloud Platform). We ensure compliance with DPDP Act requirements:

• Consent: Your explicit consent for cross-border transfers
• Contracts: Data processing agreements with adequate safeguards
• Government Approvals: Compliance with any government-mandated transfer requirements

Types of Cookies We Use

Managing Cookies

You can control cookies through:

• Browser Settings: Most browsers allow you to refuse or delete cookies
• Cookie Banner: Use our cookie consent banner to manage preferences
• Google Analytics Opt-Out: Install the Google Analytics Opt-out Browser Add-on
• Do Not Track: We respect browser Do Not Track (DNT) signals

Note: Disabling essential cookies may affect website functionality.

Response Timeline

• GDPR Requests: We will respond within 30 days (may be extended by 2 months for complex requests)
• DPDP Act Grievances: We will acknowledge within 72 hours and resolve within 30 days
• General Inquiries: We aim to respond within 5 business days

Regulatory Authorities

If you are not satisfied with our response, you have the right to lodge a complaint with:

• EU Users: Your local data protection authority (find yours at https://edpb.europa.eu/about-edpb/board/members_en)
• India Users: Data Protection Board of India (once established under DPDP Act)